If you are experiencing service interruptions, especially after regular business hours, the quickest way to reach us is by calling us 269-746-4411.
Please read over our FAQ to see if we’ve already answered your question :
Frequently Asked Questions
New Customers:
- Why is my bill so high?
- If you are a new customer, it is most likely because you have partials from when you were turned up. We bill for the coming month. Once you pay the initial amount which includes partials from turn up, you will see your monthly balance on the next invoice.
- I have not received a paper bill, why is this?
- CTS has gone green and no longer mails out physical invoices. You should have received upon completion of your install, an email with your log in information for your customer portal. If you cannot find this email, please call or email our Service Operations Department for assistance at 269-746-4411 or sos@ctstelecom.com.
- Probably should include a link somewhere with the portal website. https://cts-eaccount.ctstelecom.com/eAccount/login
- What if I want a paper bill?
- CTS has gone green! We offer online invoices that can be printed for your records through the payment portal.
Normal Questions:
- Why is my service not working?
- Are you caught up on payment (then list payment due dates). If you have a missed payment, service may have been suspended due to non payment.
- If you are caught up with payments, please try power cycling your router. DO NOT press the reset button. Please just simply unplug your router from the power outlet, wait 30 seconds, and then try plugging back in to see if service is restored. If service still is not working, please call or email our Service Operations Department for assistance at 269-746-4411 or sos@ctstelecom.com.
- I need to disconnect my Business Services, what do I do?
- Please email our Service Operations Department for assistance sos@ctstelecom.com. CTS requires a 30-day notice of disconnection.
- Any early termination penalties may apply if still under contract.
- My service is slow, what should I do?
- Please try power cycling your router. DO NOT press the reset button. Please just simply unplug your router from the power outlet, wait 30 seconds, and then try plugging back in to see if service becomes faster. If service is still slow, please call or email our Service Operations Department for assistance at 269-746-4411 or sos@ctstelecom.com for a Trouble Ticket to be placed.
- Can I upgrade my Residential speeds?
- Please call or email our Service Operations Department for assistance at 269-746-4411 or sos@ctstelecom.com.
- Can I upgrade my Business Services?
- Please call or email our Service Operations Department for assistance at 269-746-4411 or sos@ctstelecom.com, or reach out to your account manager.
- My yard has been destroyed due to construction (or something about damages) what do I do?
- Any damage will be repaired. Please call or email our Service Operations Department for assistance at 269-746-4411 or sos@ctstelecom.com.
- Is there an outage in the area?
- Maybe something about an outage checker somewhere on the site and then if there are no reported outages, please call or email our Service Operations Department for assistance at 269-746-4411 or sos@ctstelecom.com.
- How can I pay my bill?
- You can pay your bill through the online portal (list link again), send a check, or can pay by phone. If you are unsure if you have an online portal, please call, or email our Service Operations Department for assistance at 269-746-4411 or sos@ctstelecom.com.
- You don’t offer services in my area, where can I go to sign up to be notified if you do?